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Muhammad Ali
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

 
19 Comments 19
Rose-A
Moderator

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Let's get your Emirates NBD Bank connected, ali18.

 

The banking Error 163 is shown when you have a problem updating your banking information and downloading proper information from your bank. While the Error 103 occurs when credentials entered into QuickBooks Online don’t match with what your financial institution has.

 

The following are the primary reasons why you receive an Error 103:

 

  • You have entered the wrong credentials while trying to connect to your financial institution for the first time.
  • You have selected the wrong financial institution (there are often many to select from).
  • If you are currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

To better isolate the issue, let's make sure you can log into your bank outside of QuickBooks by going to your bank’s website and ensuring your credentials are entered manually (instead of allowing your computer to auto-fill it).

 

If you’re able to log into your bank’s website, try to connect again through QuickBooks and ensure to manually enter your credentials. If the error persists, let's try to search the bank's URL using the steps below:

 

  1. Click Banking from the left menu and select Add account. If you already have an existing bank account in your Chart of Accounts, you can go to the Action column and select View register (or Account history) drop-down and choose Connect bank.
  2. In the Search field, enter the bank's URL (example: http://www.chase.com).
  3. If multiple results are displayed, select the bank name on the list for your account.
  4. Log in with your user id and password.
  5. If you receive the error 103 again:
  • Select the Go back button and the next name on the list.
  • Repeat this process until you find the correct website under the bank name and you have successfully connected to your account.

The following write-ups are good references. It contains information on how and what accounts to check if there no transactions downloaded from the bank as well as things to remember when adding multiple accounts in QuickBooks Online. Also, this will provide you links on how to manage and categorise your transactions:

 

Connect bank and credit card accounts to QuickBooks Online

What to do if you can’t find downloaded bank transactions

 

After trying the steps above, let me know how it goes by leaving a comment below. I’ll be here to keep helping. Have a good one.

Muhammad Ali
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hello Rose,

 

I already tried the above before posting my question. None of the above steps worked.

 

The credentials I have for my bank work fine on the bank's website.

ChristieAnn
QuickBooks Team

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hi there, Muhammad Ali.

 

I appreciate you for performing the troubleshooting steps to resolve the issue. And, to confirm that the credentials you have for your bank worked fine on their website.

 

Since the issue continues to occur, I suggest contacting our QuickBooks Support Team. They have the tools to pull up your account to see the cause of the issue.

 

Here's how to contact them:

 

1. Open your QuickBooks Account.

2. At the top right, click the Help icon.

3. Click Contact Us.

4. Under What can we help you with?, enter your concern about reconnecting your

 bank.

5. Click Let's Talk.

6. You'll be routed into the Choose a way to connect with us page.

 

  • Start a chat with a support expert.
  • Get a callback from the next available expert.

 

7. Select how you want to contact them and fill in the information.

 

Please check this article to see different steps on how to fix an issue once the downloaded transactions are missing: What to do if you can’t find downloaded bank transactions. This also provides steps on how to fix specific banking errors.

 

Let me know if you have other concerns related to QuickBooks. I'm always here to help you.

Muhammad Ali
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hello Christie,

 

The only option I have for support is 'Ask the Community'. The option to contact via email is listed as 'unavailable'. Please see attached screenshot

JonpriL
Moderator

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hello @Muhammad Ali,

 

Reaching out to our Customer Care Support via Email is only available during business hours, 6 AM-6 PM PT Monday-Friday. You'll want to contact us again on Monday so a specialist can help you further in resolving the bank error prompt on your end.

 

Lastly, here's a few articles you can read for ideas about how you can manage your account and related tasks: Help Articles for QuickBooks Online.

 

If there's anything else that I can help you with, let me know in the comments. I'll be happy to help.

Fred D
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hi Ali, 

 

I have been having the exact same issue. I keep getting emails from QB that the issue is resolved but it's not! Have you found a way to fix it?

IamjuViel
QuickBooks Team

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Getting your bank reconnected is my priority, @Fred D.

 

Let me share some information so you can reconnect your Emirate NBD bank with QuickBooks. Error 103 occurs when credentials entered into QuickBooks Online don’t match with what your financial institution has.

 

Here are the reasons why you receive an Error 103:

  • You've entered the incorrect login credentials while trying to connect to your financial institution for the first time.
  • You've selected the wrong financial institution (there are often many to select from).
  • If you're currently connected and you’ve updated your credentials with your financial institution, you need to update the information in QuickBooks Online.

Let's make sure to enter your username and password directly instead of allowing the browser to auto-fill your login credentials.

 

Here's how:

    1. Log in to your bank’s website outside QuickBooks.

    2. Review your posted transactions and check for any connectivity error notifications.

    3. Once completed, log in to your QuickBooks Online account.

    4. Let’s perform a manual update on your connected bank account.

          a. Go to the Banking menu.

          b. Choose the Banking tab.

          c. Select your bank account.

          d. Click Update.

          e. If prompted, enter your Multi-Factor Authentication (MFA) credentials.

          f. Click the Continue update button.

You can read through this article for more insights about the new Open Banking process: Fix banking error 103 in QuickBooks Online.

 

Don’t hesitate to leave a comment below if you have other questions about receiving automatic bank updates. I’m always here to help.

Muhammad Ali
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hi Fred,

 

I wrote to an email to their Support Team and they were able to resolve error 103, but it was replaced with another error. I mean, QB accepted the credentials for Emirates NBD, and then asked for the SMS or Token PIN, but when I enter the PIN, I get error 101. They are still working on getting it fully resolved.

Fred D
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Thanks Ali, that’s exactly what has happened with me too. I’ve got a case open but the support and response has been exceptionally slow.

Fred D
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hi there, I can assure you that that is not the issue.

 

Over the past 3 weeks I have had numerous error messages but the current issue is that I am requested to login in as before with a subs ID, username and password.

 

I am able to sign in through the first level of approval, I then select for an SMS to be sent to be sent to by mobile with a code as the secondary security level. The code is received but after entering the code I receive error message 102.

 

I have double checked my login details with my native online banking platform, they are definitely the same and working and I am able to generate a pin for both. However, only my native bank platform will allow me to fully sign in.

IamjuViel
QuickBooks Team

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

I appreciate the feedback you've shared, @Muhammad Ali.

 

I understand the impact of any delay in resolving this recurring issue with connecting your bank. Let me route you to our Customer Care team. This way, a formal investigation will be initiated to determine why you're still unable to reconnect your bank. Also, they can pull up you're account, securely, and create a case or ticket ID to be submitted to our engineers.

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter Bank Error 103 in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Start an email.

Lastly, you can browse these articles on how to refresh the online connection as well as links on how to fix common banking errors:

Let me know if you have any other questions by adding a comment below.  Have a great day ahead!​

Muhammad Ali
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hi @IamjuViel,

 

Two weeks have passed since I last heard from the QBO Care Team. The error I get now is 106, saying that my account doesn't exist or might have been closed, whereas that is not the case. They were supposed to call me 10 days ago but didnt.

 

This is becoming frustrating, especially given the fact that I'm still being billed full fee for a service that has not been fully functioning for over a month now.

Rose-A
Moderator

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hi, Muhammad Ali.

 

Allow me to step in and help you with reconnecting your bank account in QuickBooks Online.

 

There are several factors that lead to QuickBooks Online Banking Error 106, some of them are listed below:

 

  • Any uninformed changes in the details related to the bank
  • Issues with the bank's server
  • The error also occurs when you accidentally delete imported transactions

To resolve this, as an initial step, you can log into your bank account and check if there's information that you need to update. Once done, let's try to reconnect your account using the bank's URL.

 

Here's how:

 

  1. Click Banking from the left menu and select Add account. If you already have an existing bank account in your Chart of Accounts, you can go to the Action column and select View register (or Account history) drop-down and choose Connect bank.
  2. In the Search field, enter the bank's URL (example: http://www.chase.com).
  3. If multiple results are displayed, select the bank name on the list for your account.
  4. Log in with your user id and password.
  5. If you receive the error 103 again:
  • Select the Go back button and the next name on the list.
  • Repeat this process until you find the correct website under the bank name and you have successfully connected to your account.

The following write-ups are good references. It contains information on how and what accounts to check if there no transactions downloaded from the bank as well as things to remember when adding multiple accounts in QuickBooks Online. Also, this will provide you links on how to manage and categorise your transactions:

 

Connect bank and credit card accounts to QuickBooks Online

What to do if you can’t find downloaded bank transactions

 

Please get back to me if you continue to get the same results so I can look further into this. I'll stick around to help you out.

joby
Level 2

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hi @Muhammad Ali and @Fred D Ive had exactly the same issues.  Emirates NBD feed was working fine for years then about 6 weeks ago something must have changed and we havent been able to reconcile / connect since.  Ive emailed and called Quickbooks support numerous times and still nothing resolved.   They just seem to answer with the standard blurb about how to connect (which we all know how to do) OR more annoyingly they just tell you to contact Support!!!!  There is clearly something wrong and they dont seem to care about fixing it.  Emirates NBD say there isn't any issue their side and internet banking works fine so that seems to the case.  

 

@Rose-A can you please escalate this to get fixed as its clearly a serious issue for a number of your subscribers in the UAE.  

Muhammad Ali
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hello @joby  Honestly, I have given up on QuickBooks support to be able to fix this, as every time I tell them about a specific error, they probably change it in the back end to report another error in its stead. Currently it's error 103. Anyways, I am actively looking to switch my bookkeeping software because if bank synchronization is not available, then there is a vast variety of software available in the market to choose from.

adel2
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hello guys,

 

Tried all the above again but nothing works.

 

Same credentials work online but on your app it just does not.

 

There is no issues with the right or wrong URL because there is only one EMIRATES NBD bank.

 

There is certainly an issue on the system for this.

I have check my logs and it is ongoing for the past year or more.

 

No fix listed would do guys we need to dig deep into it. It is certainly not an issue to do with URLs or credentials.

 

I have honestly tried more than 30 times.

 

thx 

SarahannC
Moderator

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

Hello there, adel2.

 

I appreciate you for trying all the recommendations given by my colleagues above. I see you put more time and effort to fix it.

 

As one of the suggestions above, I would also encourage you to contact our specialist. They have enough tools to use and investigate why the Emirates NBD bank account is unable to link with your QuickBooks Online account. To get in touch with them, you can follow the steps provided by ChristieAnn or IamJuviel.

 

If you'd like to, you can also follow these steps to get a callback from us. Here's how:

 

  1. Click the Help icon at the upper-right corner.
  2. Click the Contact Us button.
  3. Let them know the error you'd received, and you're unable to link the Emirates NBD bank to QBO.
  4. Click Let's Talk.
  5. In the Choose a way to connect with us page, select Get a callback.
  6. Enter needed your information.
  7. Then, hit Confirm my Call.

 

 

Please let me know how it goes. I hope you're good. Stay safe and be well.

adel2
Level 1

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

I thought i was the only one with this issue except it s been going for 1 year for me

joby
Level 2

Cant reconnect to my Emirates NBD bank account. Previously everything was fine and synced. Then got error 163 for about 2 weeks. Now I get error 103.

HI @Muhammad Ali and @adel2 did anyone actually managed to get this fixed or did you move to another software provider (if so which one)?