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Anonymous
Not applicable
posted
‎September 09, 2022 11:53 PM
last updated ‎March 06, 2026 6:30 AM

Colleague cant login

Added user to my QB account. They logged in first time but later lost password. Now they cant login in. How do I go about it?
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1 Comment 1
Angelyn_T
Moderator
Moderator
‎September 10, 2022 01:03 AM

Colleague cant login

Welcome the the Community, Vincent. I want to ensure the user can access to your QuickBooks Online (QBO) account.

If the user forgot the password, he can reset it following these steps:

  1. Go to the sign-in page.
  2. Select Sign in a different way and choose how you want to verify your identity.
  3. Check your QuickBooks registered phone or email for a message from Intuit or QuickBooks. Enter the code we sent, or follow the instructions in the message. We may ask you for a little more info to make sure it’s really you.
  4. Select Continue.
  5. When prompted, reset your password.

You can also check out these articles for additional troubleshooting steps: 

Once the user is able to open QuickBooks, his now ready to work with QuickBooks.

If you have any other questions about logins, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

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