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Let me route you to the right support, U52500KA2008PTC047952.
As much as I would love to take care of this, we're unable to pull up your account here in the Community space for the security of your account. That said, we recommend contacting our Customer Support Team. They'll pull up your account in a secure environment and provide you detailed information about the two transactions posted on your account.
You may send us a message via chat if you need further assistance in renewing your account. From there, our chat agent will pull up your account in a secure environment and help you with your concern. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. Here's how:
Visit our QBO Help Article page to learn more about running your business in your account.
The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.