Company profile - unable to access as admin and accountant

sanski22 · ‎October 03, 2022

Dear All,

Please i need urgent help in accessing my company profile. i have requested to be granted the primary admin of the company by submitting my request as being the owner of the company, once i was granted the access, i logged in, however it shows an error message that the account is turned off and i need to contact my quickbooks admin. WHY IS THAT??? I should be getting all the access since i have been granted as the primary admin.

PLEASE SOMEONE HELP! I NEED URGENT HELP BECAUSE I AM NOT ABLE TO ACCESS MY QUICKBOOKS DATA FOR AUDIT PURPOSE AND I AM VERY MUCH DONE WITH CALLING CUSTOMER SERVICE AND ONLINE CHATS AS THEY DONT HELP ME AT ALL AND NO ONE IS ABLE TO GIVE ME A CORRECT ANSWER OR SOLVE MY PROBLEM. I HAVE WASTED MANY INTERNATIONAL MINUTES BEING ON THE PHONE AND NO ONE IS ABLE TO HELP ME. PLEASE HELP MEE!!!!!!!

Fiat Lux - ASIA · ‎October 03, 2022

Are you the only one who can access your QBO account? Is there anyone else who can access as Company Admin?

sanski22 · ‎October 04, 2022

So i have one more account- and that is added to the same company profile but it also shows the same message- the account is turned off , contact your quickbooks admin. That is why it is so frustrating!

GlinetteC · ‎October 04, 2022

If I were in your situation, I'd also feel upset about not being able to access your company file, sanski22.

Being unable to access your company file could be related to a known issue in QuickBooks Online. I'd suggest giving us a call to add your company to the list of affected users. This way, you'll be notified whenever any updates are made available.

Please see the steps below for your reference:

Click on Help at the top menu bar.
Hit on the Contact Us button.
Enter a brief description of the issue in the What can we help you with? box.
Press on Let's talk.
Select Get a callback.
Key in your contact details, then tap on Confirm my call.

We appreciate your patience as we're working on a fix.