Could you please help us to subscribe as the payment is unable to process?

Hi @mooroovendilen,

I'll provide the things you need to take when you're unable to subscribe to your QuickBooks Online (QBO) company.

• Ensure that all credit card details entered are correct, including the CVV.
• If the credit card in question is a replacement for an expired card, check if it's enabled for use. 
• Contact the issuing financial institution of the credit card, then check if they allow recurring billing from an online merchant. 

In case you need to update your billing information, follow the steps below:

1. Go to the Gear icon.
2. Select Account and settings.
3. Click the Billing & Subscription tab.
4. Tap the Edit (pencil) icon next to your payment method.
5. Update your credit card info.
6. Ensure the address that's on this page is the same as the one that appears on your credit card statements. 
7. Press Save when done.

See this article for additional information: Update billing, payment, and subscription info in QuickBooks Online. It includes the steps on how to view your payment history, as well as change your billing cycle.

If you're still unable to subscribe to your QBO company at this point, I suggest you contact our Technical Support team for further assistance. They can pull up your account within a secure environment, and investigate this issue for you. 

Open this article for the steps: QuickBooks Online Support. Please take note of their operating hours, so you know when they're available. 

Let me know if you have other questions about QBO subscriptions by posting a reply below. I'll be sure to get back to you. 

@mooroovendilen-g 

Try open the link on your private/incognito browser and redo the process.

https://quickbooks.grsm.io/Asia-Pacific

https://quickbooks.grsm.io/EU

Dear All

Thanks for the steps and solutions provided. However, it's still not working.

I am having the following error - "Unable to process payment (please try again, we won't charge you twice)

Is there any support that can check the issue?

(please find attached screenshot of error)

Open the link on your private/incognito browser and redo the process. Try using the billing address to register QB Online = billing address of your credit card.

Thank you for giving a follow-up in this thread, mooroovendilen-g.

Let me help and make sure you can process that payment for your subscription.

Your computer saves a lot of browser cache that helps load web pages faster the next time you visit. But overtime these data gets outdated and corrupted that can cause issues like the one you're experiencing.

I suggest you clear the browsers cache. This will help refresh the data and fix browsing issues.

These are the links for the steps on how to clear cache for your browser:

• Firefox
• Chrome
• Safari for Mac
• Safari for iPad and iPhone
• Microsoft Edge

Once done, make sure you restart the browser.

If the issue persists, I recommend contacting our support team so they can help you check your account.

Please don't hesitate to post your concerns or click the reply button for questions about billing and subscriptions. I got your back. Have a wonderful week!