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Mohammed--Fawaz
Level 1

could you please support us for solve the issue due to QB is hang-up while click on the New tab

 
1 Comment 1
JeraldR
QuickBooks Team

could you please support us for solve the issue due to QB is hang-up while click on the New tab

Hi there, @Mohammed--Fawaz. I can definitely help you resolve the hang-up issue you are experiencing when clicking the + New tab.

 

When QuickBooks hangs or freezes after clicking the + New tab, this is typically a browser issue. It often occurs when the browser has difficulty loading the menu's script.

 

To get you back up and running, let's perform basic browser troubleshooting steps.

 

First, let's refresh your browser to ensure the latest tools and security are loading on the screen.

 

If the issue continues, try logging in using a private or incognito browser, and then click the + New tab again. If it works, your main browser may need a quick cleanup.

 

If the issue persists, consider using web browsers that QuickBooks supports for a smoother and more compatible experience. Feel free to visit this article: System requirements for QuickBooks Online products

 

If you have any other concerns or questions, let us know in the comments below.