Thanks for sharing the error while syncing data in QuickBooks Online (QBO), Jonathan. I'll help you fix this so you can proceed with your syncing tasks.
The sync error "String length specified does not match the supported length. Min:0 Max:21 supported. Supplied length:22" appears when the information in specific fields exceeds the maximum number of characters in QBO.
This happens in the Invoice ID, Item Name, Notes, or any field that will push information over to QBO. If the length of your data is below 21 and the error persists, I recommend performing some basic troubleshooting steps.
Let's begin by logging in to your account via private or incognito mode to avoid storing cache data files.
You can use the shortcut keys below:
- Google Chrome: press Ctrl + Shift + N
- Microsoft Edge: press Ctrl + Shift + N
- Safari: press Command + Shift +N
After that, resync your data. Once this works, clear the cache of your default browser to remove the accumulated data files. If the issue persists, you use another supported browser or device.
I'll also share this article to learn the valid and invalid characters when syncing information in QBO: Acceptable characters in QuickBooks Online.
Your presence here means a lot to us. If you have additional questions about syncing data in QBO, click the Reply button below. We'll respond to you as soon as possible. Keep safe, and have a good one.
