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ghaithalkousa@gm
Level 1
posted
‎April 17, 2024 01:42 AM
last updated ‎April 17, 2024 1:42 AM

Hello all this thing with quickbooks suspending accounts is really getting annoying we have another aaccount its been 3 months they suspended us first month using it

- new account created
- paid end of first month
- they locked me out
- sent an email to verify 
- been pending verification for 3 months with no way to communicate with any one

i added my data already what kind of an action is this!!!
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1 Comment 1
Kurt_M
QuickBooks Team
QuickBooks Team
‎April 17, 2024 03:45 AM

Hello all this thing with quickbooks suspending accounts is really getting annoying we have another aaccount its been 3 months they suspended us first month using it

It isn't the experience we want you to have when using QuickBooks Online (QBO), ghaithalkousa.

 

To check and determine the reason why your account got suspended, we recommend getting in touch with our Customer Care Team. They have the tools needed to find out why it occurred on your end, and they'll provide you with the necessary steps to resolve it. We'll gladly write down the steps to get you going:

 

  1. Access your QuickBooks Online company.
  2. Inside the account, select (?) Help.
  3. You can select either tab to get started:
  • Assistant: Select a suggested option, or enter a question or topic you want to open. If you decide you need further help, you can click chat to a human.
  • Search: Select Contact Us, type a question and Continue. Select Start a chat to get in touch with a product expert.

 

For support availability, you can check this page: How and when can I contact QuickBooks Online support?

 

In addition, here's an article to help you manage your subscription: Update billing, payment, and subscription info in QuickBooks Online.

 

We're only a click away if you need further assistance accessing your QuickBooks account. You can always comment below or visit us here in the Community space. Keep safe.

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