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mariosneokleous1
Level 1
posted
‎April 08, 2024 08:08 AM
last updated ‎April 08, 2024 8:08 AM

Hello, you have charged us two times

You have charged us two times
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1 Comment 1
Clark_B
QuickBooks Team
QuickBooks Team
‎April 08, 2024 09:44 AM

Hello, you have charged us two times

I understand how hard it must be for you, @mariosneokleous1.

 

I appreciate you taking the time to express your concerns about getting charged two times in QuickBooks Online (QBO). For now, I suggest contacting our support team to further check what's causing this by accessing your account in a secure environment and determining possible solutions to your concerns.

 

Here's how:

 

  1. Go to Help.
  2. Select the Search tab, then choose Contact Us.
  3. Type in your issue or concern in the field.
  4. Hit Continue.
  5. Click the Chat or Callback option.

 

In case you need steps on how you update the card on your file, change your subscription, or just view your billing history, check this article: Manage billing, payment, and subscription information.

 

We appreciate you dropping by here in the Community space today. We'll be around to help you if you have any other concerns about being charged two times. Feel free to visit us anytime. Rest assured, we'll get back to help you out again. 

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