Hi! Deposit account not appearing in add funds field, no options to select, It happened suddenly, nothing was changed. what is the reason?

Thanks for letting us know here in the Community space, @Donut World. We'll help you get through this to deposit the funds to your account inside QuickBooks Online (QBO).

The browser you use to access your company file accumulates temporary internet files that can affect how the program works. We recommend performing basic browser troubleshooting to ensure yours is free from temporary data and restore it to its default function. To begin, you'll want to access your company file using an incognito or private browser through these shortcut keys:

• Safari 11 or newer: ⌘+Shift+N
• Chrome: Ctrl+Shift+N
• Firefox: Ctrl+Shift+P
• Safari: Command+Shift+N

Once you're in, enter a bank deposit and see if you can select an account. If you can choose an account where you want the funds added, proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.

In addition, you can visit this page to learn more about how to reconcile an account inside QBO: Reconcile an account in QuickBooks Online.

Feel free to comment below if you require further assistance with bank deposits or have any additional QuickBooks-related concerns. Our team will make sure to respond as soon as possible. Keep safe.

Hi,
Thanks for your solution, but it didn’t work.
I tried to open QBO with the Incognito browser and it did not show optional accounts
Hope you can help us with this issue ASAP
Thanks

I see where you're coming from, Donut World. Let me route you to the appropriate support to resolve the issue where your deposit account is not appearing.

I appreciate you following the previous steps provided by my colleague. On this tab you either have the option to scroll through your available accounts by clicking the dropdown arrow or typing in the name of the specific account. 

If you've already done this, and the issue still stands, I recommend contacting our support to have your account securely checked. They have the proper tools to access your account and open an investigation if necessary.

I would like to share that the live support team caters to our customers based on queue from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT. Follow these steps to reach out to our experts:

1. Go to Help (?) and select Contact Us.
2. Note: If you’re using the QuickBooks Self-Employed app, tap the + button and select Ask QB Assistant.
3. Click Talk to a human then select Continue.
4. Select which way you want to connect with us.
   • Have us call you - Get a call from a support expert.
   • Chat with us - Start a conversation with a support expert.

Furthermore, I'll be leaving this helpful resource if you want to find out how to turn on and use account numbers for your chart of accounts: Use account numbers in your chart of accounts in QuickBooks Online.

Keep us posted if you have further queries on accessing your deposit accounts. I'll be keeping watch in the comment section and will get back to your aid as soon as I can. Have a great week!