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sfearing
Level 1

Hi, I am relatively new to QB. . I tried forwarding an email receipt to QB and was told "We didn't recognize the format of your attachment." What am I doing incorrectly?

Can I forward the emailed receipts directly to QB - What format must the receipts be in?
1 Comment 1
JamesM4
QuickBooks Team

Hi, I am relatively new to QB. . I tried forwarding an email receipt to QB and was told "We didn't recognize the format of your attachment." What am I doing incorrectly?

Hi there, 

 

Welcome to the Community. It's essential you get the help you need. I'll be glad to steer you in the right direction so you're on the right direction with achieving your goals.

 

Based on the info you've shared, I see you benefiting more by contacting our support team outside of the Community. This ensures that your account info remains private and secure. You can reach out to our support team by dialing 1-855-253-1536. To find out more about our hours and other contact methods, please follow this link here: Contact QuickBooks Online Support

 

Feel free to keep me posted on how you make out. I'll be on standby.