Let me provide some information about QuickBooks Online (QBO) subscription rate, userafzulrehman.
May I know what QBO version you're using? Your current subscription rate is dependent on its original rate and any discounts offered at the time you subscribe to the product. If the rate seems higher than you expected, here are some possible reasons that could explain why:
- Tax/GST is added to the base subscription price.
- You had promotional discounts that have now expired, and your subscription now bills at the regular price.
- You recently upgraded from Simple Start to Essentials, or from Essentials to Plus.
To check this one, we can go to the Billing & Subscription page. Let me show you how:
- Go to the Gear icon on the top menu.
- Click Account and settings.
- Select the Billing & Subscription tab. From there's you'll see your subscription and some services added to your account.
- Tap Done.
For more details about this one, check out the Understand your Quickbooks Online subscription rate article.
You can also contact our Customer Support Team to provide you all the details of the charges. They'll pull up your account in a secure environment. Then, they'll explain what causes the rate increase in your subscription.
Here's how:
- Go to the Help icon on the top right.
- Enter your concern in the search field.
- Choose Talk to a human.
- Click the OK. To get you to the right human, in a few words, tell me what you need help with option and tap I still need a human.
- Press Contact us.
- Tick Continue.
- Choose Message an agent or Get a callback.
Visit our QBO Help Articles page for more insights about managing your business in your account.
That should route you to the right direction. Assistance is just one click away if you need anything else in running your business in QBO. You have a good one.
