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david169
Level 1
posted
‎May 13, 2020 06:44 AM
last updated ‎October 05, 2020 7:37 PM

Hi. I would like to add a new user to my account. whenever I try that, I get an error that tells me to try after some time. I have cleared cache and still dont work help

 
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1 Comment 1
JoesemM
Moderator
Moderator
‎May 13, 2020 08:04 AM

Hi. I would like to add a new user to my account. whenever I try that, I get an error that tells me to try after some time. I have cleared cache and still dont work help

Hello there, @david169.

 

There's an open investigation about this issue. Our Engineering Team is currently investigating this situation and we're unable to provide a specific timeline on when this will be resolved.

 

In the meantime, I'd suggest contacting our QuickBooks Online Team so they can add your account to the investigation (INV-41058). This way, you'll be able to receive an update via email regarding the resolution of the issue.

 

  1. Sign in to your QuickBooks Online account.
  2. Select Help (?) at the top right.
  3. Select Contact Us to connect with a live support agent.
  4. Enter a brief discussion of your payroll concern, then click Let's talk.
  5. Select which option is best for you.

 

Just a heads up, we have limited staffing and have reduced support hours to 6 AM-6 PM PT Monday-Friday due to COVID-19. We will resume normal hours as soon as possible.

 

Also, you can try another supported browsers in QuickBooks as an alternative.

 

 I'm adding these resources for future reference:

 

 

Reach out to me anytime if you need assistance while working in QuickBooks. Have a good one.

 

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