cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Announcements
NEW Connect to DBS IDEAL direct bank feeds Click here
GJC
Level 1
posted
‎January 31, 2020 07:42 AM
last updated ‎October 05, 2020 7:24 PM

hi there, my quickbooks does not work?? I have deleted the app several times from my phone and re-installed it, when I tap on the app to open quickbooks it just freezes. can anyone help please???

 
Reply
1 Comment 1
JonpriL
Moderator
Moderator
‎January 31, 2020 08:31 AM

hi there, my quickbooks does not work?? I have deleted the app several times from my phone and re-installed it, when I tap on the app to open quickbooks it just freezes. can anyone help please???

Hello @GJC,

 

Let's consider the system requirements for your mobile device so you can open the app successfully.

 

But if your device have met the requirements and you're still unable to open the app, I'd recommend contacting our Customer Care Support.

 

From there, someone can create a ticket ID associated with your account to be submitted to our engineering team for further investigation.

 

I've got you this article in case you need some ideas about features in the mobile app: Features of the QuickBooks Online app.

 

Please touch base with me here for all of your QuickBooks needs, @GJC, I'm always happy to help. Thanks for dropping by.

Reply