It's great having you here in the Community, Lucia. Let me help you get the primary admin access in QuickBooks Online (QBO).
If the primary admin or contact is unable to transfer the role to you, I recommend contacting our account protection team and requesting to be the primary admin. They'll be requiring you to provide documents for security purposes and to verify everything. This way, they can initiate and transfer the Admin access to you.
For comprehensive details about this process, please refer to this article: Request to be the primary admin or contact.
Additionally, I've added this article as your reference if you want to add an accountant to your company: Add accountant users in QuickBooks Online.
If you have any other questions about changing the primary admin, please feel free to reach out. We're always here to assist you.
