Thanks for the details, ks510.
There are times that a browser-related issue causes the system to decelerate and become unable to update any changes on the account.
I'll share some steps to help resolve the issue. To start with, update the HSN code on an incognito window. It is the best place to eliminate any browser-related concerns. You may use these keyboard keys to open one:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox
- Control + Option +P if you're using Safari
- Ctrl + Shift + P for Microsoft Edge
If you're able to update the code, you can go back to a regular browser and clear the cache. Once the cache is piled up, it can be the reason for some unexpected issues on the opened pages.
You can also switch to a different browser like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari to isolate this issue further.
Let me also share these articles with your for more reference about adding HSN codes in QBO:
Feel free to tap me in the Community if you need more help adding codes to your items.
