Thank you for visiting the QuickBooks Community, amarnath-s-hlbha. I'll be sharing details on how the batch delete option works in QuickBooks. Let me also walk you through troubleshooting steps so you can complete this process on your account.
Please keep in mind that the batch delete option or deleting batch transactions in QuickBooks Online will only work with the same set of entries. This could be the reason you're unable to access or use the said feature.
If the issue persists, I recommend logging into your QBO account on a private browser and trying to delete the entries by batch from there. This is to rule out the possibility of a webpage issue that might cause you to keep getting an unexpected error.
Use these keyboard shortcuts based on the browser you're using:
- For Firefox or Microsoft Edge, press Ctrl + Shift + P.
- For Chrome, press Ctrl + Shift + N.
- For Safari, hold down Command + Shift + N.
If it works in incognito, you need to clear the cache of your regular browser. This removes the history or log of sites so you can start with a clean slate. If the steps above don't work, use another supported browser as an alternative.
Lastly, refer to this article if you need steps running various reports in QBO to see different aspects of your business: Run reports in QuickBooks Online.
Feel free to click the comment section below if you have other concerns with managing transactions in QBO. I'll be sure to get back to you. Have a good one, amarnath-s-hlbha.
