cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements
Want an expert to help you set up your QuickBooks Online? Find out how: Click here
EMT2BSN
Level 2

I am no longer able to log into QBO using a chrome browser unless I use incognito. Yes, I have cleared my cache, history and cookies. When is QB going to fix this??

My google search and QBO search reveals that many people are using incognito tabs as a workaround. And it's been happening for years!
1 Comment 1
Kurt_M
Moderator

I am no longer able to log into QBO using a chrome browser unless I use incognito. Yes, I have cleared my cache, history and cookies. When is QB going to fix this??

It isn't the experience we want you to have when browsing QuickBooks Online (QBO) through the Google Chrome browser. I'll route you to our live support so they can investigate further on your situation.

 

I suggest contacting our Live Support, as they have the necessary tools to access your account securely. Doing so will enable them to accurately identify the root cause of the issue and provide you with the appropriate troubleshooting solutions to resolve it effectively. These are the steps:

 

  1. Sign in to your QuickBooks Online company.
  2. On the top-right corner, select Help (?).
  3. You can use the QB Assistant and enter your question or topic. QB Assistant will provide options for you to get answers. Or, you can use the Search tab and enter a keyword or topic you're interested in. When you search, you'll be offered a list of articles related to your topic to choose from.
  4. If you can't find answers to your questions, select Contact Us to be connected to an expert for help. A reminder, if you need to enter a question or search for an article before you'll see the Contact Us option.

 

You'll want to visit this page for more details: Get help with QuickBooks products and services.

 

Additionally, if you want to add users to your company file for seamless distribution of task, you can refer to this article for more details: Add and manage users in QuickBooks Online and Intuit Enterprise Suite.

 

Feel free to return to the comment section for further inquiries about the program or assistance with optimizing QuickBooks to fit your system's performance. I'm here to help, and you can rely on me anytime. Stay safe.