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ronzakitchen-gma
Level 1

I cannot pay the subscription in the same way as last time due to a problem with the card. Is there a solution to pay in another way?

 
2 Comments 2
Fiat Lux - ASIA
Level 15

I cannot pay the subscription in the same way as last time due to a problem with the card. Is there a solution to pay in another way?

You can use Paypal or via a ProAdvisor.

 

RCV
QuickBooks Team
QuickBooks Team

I cannot pay the subscription in the same way as last time due to a problem with the card. Is there a solution to pay in another way?

Let me help you renew your QuickBooks Online (QBO) subscription, ronzakitchen. 

 

If you can't pay your subscription using your card, it means we can't charge the billing account. The card on file may be out of date, or invalid, or the card issuer may have declined the payment. All you need to do is update your billing info. Here's how:

 

  1. Go to the Gear icon on the top menu, then select Account and settings.
  2. Select the Billing & subscription tab.
  3. Click Edit ✎ for your Payment method.
  4. Update your billing info.
  5. Press Save.

 

Once you update your billing info, it can take up to 24 hours to activate your account. Also, we can follow the recommended solution provided by Fiat. Then, make sure QuickBooks is approved to bill your account. For PayPal, please contact PayPal or the banking institution that is linked to PayPal. To learn more on what to do if you have issues updating your QuickBooks Online subscription, check out this article: Fix “my subscription payment failed” issues.

 

If you need further assistance in renewing your subscription, I'd recommend reaching out to our Customer Support Team. They have the available tools that could update your payment method within the system. Just follow these steps to connect with them: Here's how: 

 

  1. Go to the Help menu, then click Contact Us.
  2. Type your concern in the box and tap Let's talk.
  3. Choose either Get a call or Start a chat.
  4. Complete the required data and submit the request.

 

You can check out this article to learn how to manage your billing information: Update billing, payment, and subscription info in QuickBooks Online.

 

If you need to complete other tasks, please let me know. I'll give some details and essential information on how to get things done. Keep safe.