Let's perform some troubleshooting steps for you to access your client's QuickBooks Online (QBO) account, Taboka.
We need to ensure your client invited you to become their accountant to connect their QBO company file to your firm. If you're not receiving the email invitation, here are the possible reasons:
- The invitation might be in the junk or spam folder.
- The recipient’s mail servers might be blocking the email.
- The invitation may have already expired. Email invites expire 30 days after they are sent.
In this case, you can reach out to your client and ask them to resend the invitation. Please check out this article for the steps and details on how to fix invite issues: What to do if you can't accept client invites in QuickBooks Online Accountant.
If you can't still see the QBO icon or log, it could be that you haven't accepted the invite. Also, there's a temporary technical issue with the program. We can clear the cache to delete the temporarily stored files and browsing history. We can also use an alternative supported browser or device if this doesn't work.
Feel free to visit us back through this thread if you need more help with accessing your client's company file or any QuickBooks-related concerns.
