Hello there, Cynthia.
I can see the urgency of getting your issue fixed. With this, let me share the details of why you're getting kicked out of the system in QuickBooks Online (QBO) and guide you on the next steps you need to take to help resolve this matter.
Would you kindly let me know the precise error you ran across when doing your task? Your comment would be very helpful to me in determining the problem at hand and the best course of action.
For now, let's do some basic troubleshooting. To troubleshoot your issue, let's log in to your QuickBooks Online account using a private browser session. This will help us isolate the problem.
Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P
If you encounter a similar issue while utilizing a private browser, we recommend switching to a supported browser or clearing the cache of your regular browser to initiate a fresh start.
I'm adding this article to guide you in managing your account and your business's growth using QBO: Recover your Intuit Account if you can’t sign in.
You can always tag my name in the comment section below if you have other concerns. I'm here, ready to back you up. Take care.
