I understand the challenges you're experiencing with your QuickBooks billing subscription. I'm here to provide information to get your payment sorted out.
There are several reasons why your card was declined when trying to pay for your QuickBooks subscription:
- Invalid account number
- Expired credit card
- Over-limit or past due
- The billing address in QuickBooks Online doesn't match the address on your credit card statement.
- Prepaid cards.
- The issuing bank won't authorize the card electronically.
If you need further assistance renewing your subscription, I recommend contacting our Customer Care Team. They have tools to check your account and update the payment method within the system.
Here's how to reach them:
- Click the Help menu in the upper-right-hand corner.
- Type in Talk to a human, then press Enter.
- Select Contact Support Team.
- Type again Talk to a human and click Contact Support Team.
- Choose a way to connect with us.
Also, I'm attaching this article that you can use for future guidance in updating your billing information once the issue clears up: Update your billing and subscription info in QuickBooks Online.
Keep your post coming if you have further questions about managing your QuickBooks Online subscription. I'm always here to help. Have a good one.
