Hello there, Daniel. We've got information to help you fix the error you encountered when attempting to resubscribe your QuickBooks Online (QBO).
Please know that Error-81624 is due to the bank blocking or failing to authorize the transaction or payment-related to QBO failing to validate. We can clear your browser's cache and cookies or try updating your payment details using an incognito or private browser. You can use these shortcut keys:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to update your payment details. If it goes through, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
If the issue persists, it would be best to contact our Customer Care Team so they can help you resubscribe the account. Please see this page for more details: How and when can I contact QuickBooks Online support?
Also, we're adding this article to help you manage your monthly subscription, or update your current set up inside the program: Update billing, payment, and subscription info in QuickBooks Online.
Daniel, please keep in touch if you need further assistance resubscribing to QuickBooks. We'll make sure to respond as soon as possible. Have a good one.
