Thank you for letting us know about the issue you are experiencing while updating your payment information in QuickBooks Online (QBO), srilanka. I understand the importance of resolving this matter quickly.
The error message you are encountering may occur if there is a problem with the payment details you have entered. To update your payment information smoothly, please ensure that all fields related to your payment details are filled out correctly, including your credit card details and billing address.
If you've verified your details and still see the error, try clearing your cache and cookies. Outdated or corrupt data can cause QuickBooks issues. Clearing them ensures the site loads correctly with updated information.
You can also use up-to-date or different browsers. Using an updated browser ensures compatibility with the latest version of QBO for better security. If you experience issues in one browser, switching to another can help determine if the problem is browser-specific.
If issues persist, I recommend contacting our Customer Care Live support team, as they have the appropriate tools to assist with updating your payment information.
As always, our Community Space is here to help you with QuickBooks-related concerns. You can drop a reply below, and we will promptly assist.
