Thanks for reaching out to the Community, rmuni. I'm here to help you with the subscription issue.
If you're having issues updating your QBO subscription, like receiving an error message "payment failed", that means the system can't charge the billing account for your subscription. What you need to do is update your billing information. Here's how:
- Go to Settings and select Account and settings.
- Select the Billing and subscription tab.
- Select Edit pencil icon for your Payment Method.
- Update your billing info.
- Select Save.
It can take 24 hours to activate your account.
If you're trying to renew your subscription and receive and error code when resubscribing, That means the system detects an incorrect address. You can update your business information on the Account and settings page to resolve this.
Here are the steps:
- Go to the Settings icon and select Account and Settings.
- Go to the Company tab.
- Click anywhere in the Address section.
- Update your Company address and all the needed information.
- Select Save, then Done.
Also, you can check out our resources for self- options where you can find available articles related to subscription management in QBO.
If you're referring to something else, please post them below. I'll be sure to get back to you.
