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finance120
Level 1
posted
‎July 05, 2020 04:32 AM
last updated ‎October 05, 2020 7:39 PM

My Company ID [removed] and i am trying to load a manual entry but i couldn't save & mention i have to type name beside account payable however i already do that

 
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1 Comment 1
Mark_R
Moderator
Moderator
‎July 05, 2020 08:42 AM

My Company ID [removed] and i am trying to load a manual entry but i couldn't save & mention i have to type name beside account payable however i already do that

Welcome to the Community, @finance120. 

 

Let's perform some troubleshooting steps so you can load and save your entry. 

 

There are times that the browser stores frequently-accessed data, thus causing websites, like QuickBooks Online (QBO), to act weirdly. Let's log in to your QBO account using a private browser. 

 

Here's how:

 

  • Press Ctrl + Shift + N on your keyboard for Google Chrome and Mozilla Firefox. 
  • Press Command + Shift + N for Safari. 

Once logged in, re-open and save your entry to double-check. 

 

If this works, it means that you need to clear the browser's cache so the system can start fresh. 

 

If you get the same result while using a private browser, I recommend switching to a different one. 

 

As always, feel free to visit our QuickBooks Community help website if you need tips and related articles in the future. 

 

Keep in touch if you need any more assistance with this, or there's something else I can do for you. I've got your back. Have a good day and stay safe.

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