Hello there, nessesapungan,
Let's check first if the invitation is in the junk email or spam folder. If the email is not there, I recommend resending the user invite. You can provide these steps below:
- Click the Gear icon.
- Under Your Company, select Manage Users.
- Locate the user you need to re-invite.
- Select Resend invite in the Action column.
You can always post here in the Community if you have other concerns.
