Hello there. Since your payment method is already up to date, but the error is persisting, there might be a specific block from the bank or a sync issue on our end that requires a closer look.
To resolve this issue, contact our live support team. They have the tools to see exactly why the transaction isn't processing and can help you push it through in real-time.
Here’s how:
- Click the (?) Help icon.
- Select the Search tab, then click Contact Us.
- Type in your concern (e.g., unable to process payment), then click Continue.
- Choose between Have us call you or Chat with us.
You can check our support hours here to confirm that someone will be available to take your call.
If you have more questions or need more clarification, just let us know. We're here to help.
