New Subscription cannot access quicbooks online

Hello there, shabbir1988.

I'm glad to provide information about your concern on why you're unable to access your QuickBooks Online (QBO) account.

The error you encountered will occur when your account is under review for security purposes. 

The verification team will send an email for this. With that, please check your email if you receive an email from AccountVerification@Intuit.com asking for more information for documentation purposes, and you can reply to them to comply with all the documents needed.

Please know that our compliance team is currently reviewing your account and working on a solution to the problem.

I'm attaching this article that can assist you in finding helpful articles, video tutorials, and more in managing your QuickBooks account: Learn QuickBooks.

Keep me posted if you need more help with navigating your QuickBooks account. The Community is always here to help you.

Hi  GebelAlainaM 

Thankyou very much for your response.

Moreover i have not received any verification email. I am still waiting for it (as you mentioned - account under review).

by the way how long does it take in such cases?

Thanks

I appreciate you for returning to this thread, shabbir. I'm joining here to share more details.

Since you haven't received an email asking for additional documentation purposes, I recommend contacting our Support Team regarding the message that appears when trying to use the Go to QuickBooks tab. They can also provide accurate information on how long it takes to review your subscription or account. 

 Alternatively, you can follow these steps.

1. Go to this link: Reach out to our Support Team.
2. Choose your product.
3. Enter your concern. For example: Getting a message: Thank you for your patience - we have received your request and will process your signup shortly.
4. Click Continue.
   

Once the Support Team verified that everything should be fine with your subscription, but you're still getting that message, let's try some simple steps to solve the issue. First, access your QuickBooks account in a private browser to check if the behavior you're experiencing in QuickBooks is due to your browser settings or extensions. 

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox and Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Option + P

Over time, your browser's cache gathers temporary files and data from the websites you browse. I suggest clearing the cache to boost your browser's speed and overall performance. You can also use another supported browser. 

Here's a link that provides tips and information about handling billing, payment, and subscription info in QuickBooks Online: Manage your QuickBooks Online subscription.

Feel free to click the Reply button and share your concerns whenever you want. We're here to help in any way that we can.

hi SarahannC

thankyou for your response.

I have followed the step you have detailed, for contacting support and once i reach at chat option, that chat panel is non responsive, waited for 30 minutes but no response.

beside that i tried using in private mode and same message is appearing.

@shabbir1988 

Where is your company located?

Hello there, Shabbir.

I truly appreciate your efforts in following the recommended steps to resolve the issue. Rest assured, I'll direct you to the support available to address your account verification.

Please be aware that if many users are accessing the chat panel at the same time, it may cause delays in response times or even unresponsiveness. This can happen during busy business hours or when there is a high demand for customer support.

I recommend revisiting the link shared by my colleague @SarahannC to chat with our support team. They can offer you the most accurate and current information to help you resolve the specific error message you are facing.

I'm adding an article to help you become familiar with the features of QuickBooks Online. The article contains links to other how-to guides to help you start your business: Get started with QuickBooks Online.

Feel free to reach out to the Community again for assistance with any issues. We're here to help.

GlenetteC

I have tried to connect the support again and same,

chat response is very slow, and i could not get the mistake or error that need to be solved. moreover there is no such panel where such error are resolved instead of communicating with support chat.

@shabbir1988 

Can you open trial account without any issue?

I have no idea aout trial account, 

basically i created this account last year and this year i bought the subscritpion on last friday, since then , it is shoing this, 

now as i looked into the URL it shows this "errorCode=RPS_LOCKOUT", what it means and what is the solution as chat panel is not responding

Finally got a response from one of support team member, and he replied in very supportive manner, hope to get access and resolution of the issue soon.

to all people who replied to, you all are very supportive and thank you for your responses,