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vineet-shettybha
Level 1
posted
‎September 24, 2021 09:11 PM
last updated ‎September 24, 2021 9:11 PM

Not able to subscribe to QBOA. Already tried incognito mode as well. Just does not budge. Multiple errors pop up. No support from QB India either.

Please help someone. Tired of this.
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5 Comments 5
MichelleBh
Moderator
Moderator
‎September 24, 2021 10:59 PM

Not able to subscribe to QBOA. Already tried incognito mode as well. Just does not budge. Multiple errors pop up. No support from QB India either.

I appreciate you for taking some initial steps to resolve the error messages you've received, @vineet-shettybha.

 

I'll ensure that you can subscribe to QuickBooks Online Accountant India as soon as possible. Below is an additional set of troubleshooting steps so you can go through the subscription process. 

 

QuickBooks collects cache files. These files will become outdated or broken with time and can lead to issues such as being unable to subscribe to QuickBooks. With this, I'd recommend pressing the CTRL+Shift and Delete keys on your keyboard to clear the cache. You can also use another compatible browser to get rid of the error messages. 

 

If the issue persists, I'd suggest contacting our Phone Support team. Our experts can perform other troubleshooting steps and send a ticket to our engineers for further investigation. 

 

Here's how: 

  1. Go to the Help menu on the upper right side. 
  2. Select Search and click Contact Us. 
  3. Type your concern in the box and hit Let's talk. 
  4. Click Chat, then complete the required details and submit the request. 

 

Make sure to contact them within business hours to ensure a quick response.

 

Once subscribed, you can now configure your QuickBooks settings. This way, you can now begin handling your clients' businesses. To get started, check out this link: Help Articles for QBOA India.

 

Additionally, QuickBooks offers a wide range of Webinars and in-person training on all sorts of topics, from solving complex accounting issues in QuickBooks to preparing your practice.  

 

Check out these articles below to know the how do I questions and top features available in QBOA India: 

 

 

Furthermore, can you provide the exact wording of the error in detail? So, I can review our reports if there's an ongoing investigation and give you a precise solution.

 

Remember that you can always ask me about any topics or other processes within QuickBooks. Stay safe, @vineet-shettybha.

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Green Ink Consulting
Level 1
‎September 24, 2021 11:05 PM

Not able to subscribe to QBOA. Already tried incognito mode as well. Just does not budge. Multiple errors pop up. No support from QB India either.

Hi - India chat is unresponsive. They are not able to arrange a call back. They are not able to resolve on chat. Already tried multiple browsers.

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Fiat Lux - ASIA
Level 15
‎September 24, 2021 11:50 PM

Not able to subscribe to QBOA. Already tried incognito mode as well. Just does not budge. Multiple errors pop up. No support from QB India either.

@Green Ink Consulting @vineet-shettybha 

Did you get the the second screen as following?

 

qboa india.jpg 

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Green Ink Consulting
Level 1
‎September 24, 2021 11:51 PM

Not able to subscribe to QBOA. Already tried incognito mode as well. Just does not budge. Multiple errors pop up. No support from QB India either.

This is the page of updating information

Reply
MichelleBh
Moderator
Moderator
‎September 25, 2021 01:56 AM

Not able to subscribe to QBOA. Already tried incognito mode as well. Just does not budge. Multiple errors pop up. No support from QB India either.

Thank you for joining in this thread and for attaching a screenshot of the error messages you've received, @Green Ink Consulting.

 

I appreciate all the steps you've taken so far to resolve the problem. I'll ensure that you get the support you need to get the billing information up to date in no time. 

 

Are you done updating the billing information in the incognito window? If not yet, I'd recommend doing so. This way, we can see if it's browser-related since this won't save any cookies or site data.

 

Here are the keyboard shortcuts:

  • Ctrl + Shift + N (Google Chrome)
  • Ctrl + Shift + P (Firefox)
  •  Control + Option + P (Safari)
  •  Ctrl + Shift + P (Microsoft Edge)

 

Once signed in, return to the Subscription and billing page and re-update the details to verify if it's already performing well. If it works, return to your regular browser and press the CTRL+Shift and Delete keys on your keyboard to clear the cache. 

 

If the issue persists, I'd recommend contacting our Customer Care Team again. Our experts in India are only available in Chat at the moment. But nothing to worry about because they can do a screen share on your account. This way, they can investigate the dominant cause of the errors and can provide an alternative solution.

 

Please remember that our live agents are available M-F, 9:30 AM - 6:00 PM, IST. 

 

Once resolved, you can now update your billing details. For more information, visit this article: Update billing, subscription, and firm info in QuickBooks.

 

I've attached some articles below on how to handle wholesale subscriptions and change clients' plans in QuickBooks: 

 

 

If there's anything else I can help with, feel free to post here anytime. I'm always ready to work with you again. Stay healthy, @Green Ink Consulting.

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