Hello there, @account-hazzco-n.
I can see here that you've posted a question twice, @katherinejoyceO has already responded and shared solutions to this issue. You can browse this link: https://quickbooks.intuit.com/learn-support/global/banking/re-let-s-get-you-back-into-your-account/0....
If you need more help regarding other tasks in QuickBooks Online, you can check our articles here. Just make sure that the topic is set as "QuickBooks Online."
Don't hesitate to drop a comment below if you have other questions. I'm always happy to help. Take care!
