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Abbas Rizvi
Level 1
posted
‎September 18, 2023 09:47 PM
last updated ‎September 18, 2023 10:01 PM

Problem after purchasing a new account

I just purchased a subscription for quickbooks online and now when I try to login it says 

 
Thank you for your patience
We have received your request and will process your sign-up shortly.
 
below that is just a button that "Back to Sign in" and takes me back to the login page.
Need help
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2 Comments 2
Abbas Rizvi
Level 1
‎September 18, 2023 09:52 PM

Problem after purchasing a new account

Update:  tried on two different machines and different browsers in incognito.  Still the same.

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Angelyn_T
Moderator
Moderator
‎September 19, 2023 01:52 AM

Problem after purchasing a new account

It's not the experience I want you to have while using QuickBooks Online (QBO), Abbas. I want to ensure you can log in to your account successfully.

 

Thank you for exploring various devices and browsers to eliminate local issues. Since the problem persists, I suggest contacting QuickBooks customer support for further assistance. A live representative can access your account securely and investigate this more closely.

 

You can contact them by following these steps:

 

  1. Open this link: https://quickbooks.intuit.com/learn-support/en-global/contact.
  2. Select your product.
  3. Enter a short description of your concern.
  4. Choose a way to connect with support.

 

When you successfully log in to your QBO account, you'll be all set to start tracking your entries.

 

You can also use your reports to get a snapshot of your business data.

 

Please let me know in the comment section below if you have follow-up questions while signing in to QuickBooks. I'm just a few clicks away to help you again. Have a good one!

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