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ansdellsocial
Level 1
posted
‎April 12, 2021 07:16 AM
last updated ‎April 12, 2021 7:16 AM

Pushed back to Sage Payroll as can't upgrade to Advanced Payroll during trial on Standard or cancel till trial ends

We already using QuickBooks online accounts, which is ok, some things are frustrating such as the change in category on the bank if you change the nominal QuickBooks thinks you want, it then thinks everything similar is the same code, so you have to be careful every time you process.

Now another quirk when I have added a trial subscription for payroll on the standard edition.  I want to be able to add attachment of earnings and also to code in the nominal to different codes for departments within the business, but both these options are only available on Advanced.  

 

The system won't allow me to cancel the trail on the standard and pay for advanced, nor will it let me upgrade to advanced until the trial ends in another 11 days.  I can't wait 11 days to run the payroll, so I have no option other than to continue with Sage Payroll and either then upgrade to advanced in quickbooks and move the payroll over then (which means 2 months run in Sage and the rest in Quickbooks), or just continue with Sage and save the hassle and frustration.  

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2 Comments 2
katherinejoyceO
QuickBooks Team
QuickBooks Team
‎April 12, 2021 09:12 AM

Pushed back to Sage Payroll as can't upgrade to Advanced Payroll during trial on Standard or cancel till trial ends

Welcome to the Community, @ansdellsocial. Thanks for sharing your sentiments with us. I understand the need to cancel the trial account for the Standard version and use the Advanced version instead.

 

Currently, QuickBooks Online Advanced is unavailable in other regions. We don't have any timeline for when it will be available but we'll surely let you know once it will be available internationally.

 

As a new QuickBooks Online user, you'll want to check out this guide to get yourself familiar with the features that are offered by QBO: Get Started With QuickBooks Online.

 

Ask us more questions here in the Community. I'm always around here to listen and answer them in any way I can. 

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ansdellsocial
Level 1
‎April 13, 2021 09:04 AM

Pushed back to Sage Payroll as can't upgrade to Advanced Payroll during trial on Standard or cancel till trial ends

I was under the impression that Advanced is available for me to use in the UK, however I can't upgrade until the trial on the standard version has expired in 10 days.  
I've used Sage and other package for a number of years now and although Sage is much better than quickbooks, the costs do not substantiate the difference, hence our move to quickbooks.

For the limitations and annoying quirks within quickbooks, they are workable for the cost

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