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Welcome to the Community, @liza5.
Let me share some information about the message in QuickBooks Online.
It usually happens when the account attached to your billing is no longer active or required an update to the stored information. I suggest checking the details and make sure to sign in as the master admin or company admin to make the changes.
Here's how:
Also, please check out the list below for the unsupported payment methods:
In case the problem persists, please proceed with contacting our QuickBooks Support Team. One of them will be able to provide further assistance with updating your billing for renewal through these steps:
Please visit these helpful references that I find helpful for managing subscription:
Get the most out of your Settings in QuickBooks Online for mobile.
Drop me a comment below if you have any other questions. I'll be more than happy to help. Wishing you a good one.
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