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cutieonaninja
Level 1
posted
3 weeks ago
last updated ‎September 12, 2025 8:27 PM

@RazzieE I typed Contact Us to try to connect with an expert. No results found.

@RazzieEI clicked on the Contact Us box and the only option is ask the community. I am trying to cancel my QB global account so that I can set up a USA account. I've tried canceling the subscription but it's free. So it's not letting me cancel. But I can't set up the USA one with this incorrect global subscription in the way.
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2 Comments 2
SIAB
Level 7
3 weeks ago

@RazzieE I typed Contact Us to try to connect with an expert. No results found.

What do you mean with Free?

Do you have QB Online Accountant Global version, not QB Online Global version, correct?

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Rusimyhr
QuickBooks Team
QuickBooks Team
3 weeks ago

@RazzieE I typed Contact Us to try to connect with an expert. No results found.

I appreciate you sharing the details, @cutieonaninja. I understand you've been trying to contact us outside of our live support hours, which is why the system only shows you the Ask the Community option.

 

Please note that our Phone support is available on weekdays from 8:00 AM to 7:00 PM. You can request a Callback during weekdays from 8:00 AM to 6:00 PM, and a support expert will contact you as soon as possible. Chat support is available weekdays from 8:00 AM to 10:00 PM and weekends from 8:00 AM to 6:00 PM. While the Community Forum is available 24/7.

 

If you have additional questions about QuickBooks or need help with another task, don't hesitate to ask. We are here to help.

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