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Let me walk you through some troubleshooting steps to help you retrieve your Company ID in the mobile app, Shabeeb.
Before we proceed, could you share the specific error message you encountered while trying to retrieve your Company ID? Also, could you clarify whether you are using an iPhone or an Android device? Any additional details you provide will help us resolve the issue more efficiently and effectively.
In the meantime, I highly recommend performing our troubleshooting to verify if this is an app-specific issue by clearing the app's cache and refreshing its data.
Here are the steps to clear the cache and refresh the app's data.
- Close and restart the app.
- Open your device Settings.
- Select Apps.
- Choose the QuickBooks app from the list, then select Storage.
- Select clear data.
- Power down and restart your device.
If the issue persists, we can refresh your data to ensure you have downloaded the updated security settings. This process will free up storage space without removing your app documents and data.
For Android:
- Go to Menu, then select More Options.
- Tap Settings, and click Refresh Data.
- Tap YES to confirm.
For iOS:
- Go to Settings, then tap General.
- Tap iPhone Storage, then tap the QuickBooks Online app.
- Tap Offload App.
After completing the steps above, please try retrieving your Company ID again on either your iPhone or Android device. I'll provide a screenshot for reference:
For Android:
For iPhone you need to scroll down in the Intuit Account & Settings:
Feel free to return to this thread if you need further assistance with any QuickBooks-related questions or concerns.