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Good day, gilesbelfrage. Let's get your new user added to QuickBooks Online.
If a user did not receive their invitation email, have them double-check their junk mail and spam folder first. If the email is still not found, the user may need to add Intuit as a trusted site to prevent the browser from potentially blocking site content.
Here's how to add Intuit to your Google Chrome:
Adding Intuit to your Safari:
Once done, you can hit Resend Invitation and see if they can receive the email. You can go through these articles for other troubleshooting steps:
What to do if invited users did not receive your email invitation.
Receive important email messages from Intuit.
If you're referring to adding screenshots to your post, you can edit your message and click Photos at the top.
Keep me posted if you have any other concerns or questions about managing users or with your QuickBooks Online account. I’ll be around to lend a helping hand. Have a good one and stay safe.
You have clicked a link to a site outside of the QuickBooks or ProFile Communities. By clicking "Continue", you will leave the community and be taken to that site instead.
For more information visit our Security Center or to report suspicious websites you can contact us here