Why am i not receiving verification code on my phone?

Good to see you here in the Community forum, pgfontana2023. I'll provide you with some information regarding why you are experiencing difficulties receiving a verification code. This will enable you to reach out to the support team and request to be added to the notification list.

Upon reviewing our records, I have identified an ongoing investigation into the issue of not receiving verification codes on your phone. We acknowledge the impact this has on your business, and I want to assure you that our engineers are actively working to implement solutions and resolve this matter as quickly as possible.

While the investigation is ongoing, I suggest reaching out to our customer service team so you'll be included in the list of affected users. By doing so, you'll receive email notifications when new updates about the case are made available.

Here's how: 

1. Sign in to your QuickBooks Online company.
2. Select Help (?).
3. Select either tab to get started:

• Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.

Additionally, I'll be sharing these resources that will guide you in case you need to update your information in QuickBooks:

• Reset your password or recover your user ID for QuickBooks Online
• Change the email address you use to sign in

Thank you for your patience as we work on resolving this issue. I am here to assist you with any further concerns you may have regarding receiving codes or any other matters related to QuickBooks. Please don't hesitate to reach out to me whenever you need assistance. Take care, and have a great day.