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Ensuring your QuickBooks mobile app syncs seamlessly with QuickBooks Online is crucial for managing your finances effectively. Let's find out why it's not working and get you back on track, midinmedia.
When you mention that your QuickBooks mobile accounts aren't linking with QuickBooks Online on the website, do you mean they're not syncing?
If so, could you share more details about the specific transactions or data that aren't syncing between your QuickBooks mobile app and QuickBooks Online? Understanding your situation better will help me suggest the right solutions.
In the meantime, please verify that your internet connection is stable, as this could be the reason for the syncing issue.
Additionally, ensure to use the same login credentials as the mobile app. Log out of your account, close the browser, and sign back in.
If the issue persists, let's open your account using an incognito window to eliminate the possibility of a webpage issue. Here are the following keyboard shortcuts:
- Google Chrome and Microsoft Edge: Ctrl+ Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If it's a success, return to your regular browser. Then, clear your cache to start afresh. If the issue remains, consider switching to other supported browsers installed on your system.
If it's the other way around, let's refresh the application to isolate the syncing issue. This process is similar to clearing the cache on your web browser.
For IOS, please follow these steps:
- Open your phone settings.
- Click General, then Select iPhone Storage.
- Choose QuickBooks from the list of applications.
- Hit Offload App to free up its storage without removing the documents and data for the app.
For Android:
- Proceed to the Home menu or tap the three dots in the right upper right corner.
- Tap on Settings, then select Refresh Data.
- Press Yes.
For future use, you can conveniently use your mobile device to take pictures of your receipts and then attach them for record-keeping and tracking purposes.
Please let me know how everything turns out after you follow the steps mentioned above. I want to make sure everything gets sorted out. If you need further assistance managing your QuickBooks account, feel free to reply below.