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Girish Bhatnagar
Level 1

SBI has started a new two factor authentication with OTP. My SBI account is getting linked now. It is impossible to get help grom quickbooks. They hide behind somany wall

 
2 Comments 2
Catherine_B
QuickBooks Team

SBI has started a new two factor authentication with OTP. My SBI account is getting linked now. It is impossible to get help grom quickbooks. They hide behind somany wall

Hello Girish Bhatnagar, 

 

The two-factor authentication with OTP can be one of your bank's security processes. It provides another layer of online protection for you. If you want to disable this process, you can reach out to the bank if they have an option to turn it off so you don't have to verify every time you manage the linked account. You can also verify to them if they don't require the security process and you're still prompted to enter it. They may have maintenance.

 

The regular browser that's full of cache files can be one of the reasons why you're still seeing the verification page. Let's troubleshoot that by accessing your account in incognito. These browsers won't save any browsing histories. Feel free to use these shortcut keys:

 

  • Google Chrome: Ctrl + Shift + N
  • Safari 11 or newer: ⌘ + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P

Once logged in, you can go to the Banking page and check if you're still prompted. If it works just as you expected, you can switch back to the main browser and clear the cache so the system can start fresh. You can alternatively use other browsers to isolate these kinds of issues. 

 

Feel free to use these links for more details in handling your bank transactions: 

 

Keep me posted if there's anything else that you need help with. Take care and have a great day!

Pavan Nipanikar
Level 2

SBI has started a new two factor authentication with OTP. My SBI account is getting linked now. It is impossible to get help grom quickbooks. They hide behind somany wall

The two-factor authentication with OTP is unavoidable in the case of the State Bank of India.
Incognito Mode is not working in this case.