Service sales don't show the amount on the list of goods and services

Hi @thuthuy020709,

It could be that the items are inactive. Hence, they're not showing in the list of goods and services. To ensure they're visible, let's review your Product and Services settings. 

Here's how:

1. Go to the Settings menu, then Products and Services.
2. Select the Filter icon, then select All from the Status dropdown.
3. Click Apply to show all of your active and inactive items.
4. Find the product or service in question.
5. From the Action dropdown, select Make active.

Check out this article to learn more about the easy way of tracking how much you make and spend on each product or service: Add product and service items to QuickBooks Online.

Let me know if you need more help in managing your inventory and service items in QuickBooks. I'll be there to guide you again. 

The items are all active. I checked the invoices. The invoices is no problem. So I don't know what the problem is?

Thanks for getting back to this thread, @thuthuy020709. Allow me to chime in and provide additional steps to help show the amount of the service item on your invoice.

To begin, let's make sure that you set an amount to the item information. This way, it would show on your invoice. 

If issue persists, we can perform some troubleshooting steps to fix this. There are times when the browser is full of frequently accessed page resources, which causes some errors or unusual responses. Let's start accessing your account using a different or private browser. You can use either of these shortcut keys:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P
• Safari: Command + Shift + N

Once the amount shows in the invoice, go back to your regular browser and clear its cache. This is done to speed up the process the next time you do a transaction in QuickBooks Online. Also, an alternative way is to use other compatible browsers.

Additionally, I've attached some articles to help manage your items and invoices in QuickBooks:

• Change product and service item types in QuickBooks Online 
• Record invoice payments manually.

Feel at ease to leave a comment below if you have further concerns with service sales not showing an amount. I'll be around to help you always. Take care and have a good one!

I have tried the ways you suggested but the problem is still not solved. Did you check the invoice I made?

Thanks for getting back to us with more details and screenshot, thuthuy020709. I'll make sure you can view that information.

The amounts won't reflect on the list if you only enter the rate of the items upon creating the invoice. Let's make sure to directly add the sales price in the Product and Services tab by following the steps below:

1. Go the Sales menu.
2. Select Product and Services.
3. Locate the service item, then click Edit from the Action column.
4. Add the standard rate in the Sales price field.
5. When you're done, click Save and close. 

 For comparison, take a look at the images below:

Additionally, here are some articles that will help you manage the goods that you buy and sell:

• Add product and service items
• Change the account for a product/service item
• Change product and service item types

You're more than welcome to post here again if you have questions regarding your invoices and other customer transactions. It's always my pleasure to assist.

My service price is not fixed, price varies a lot. And item 8 of the tutorial indicates that I can leave the Sales price/rate field blank.

Thanks for the prompt response, @thuthuy020709.

You're correct that you can leave the Sales price/rate field if you charge a variable rate for services. This way, you can input different amounts within your invoices. However, the price you entered within the invoice will not show up in the Products and Services list since you left the Sales price of the item blank.

You'll need to edit and input the price within the service item so it will reflect on the Sales Price column on the Products and Services page.

I'm including these articles below that provide more information about restocking and tracking your items in QuickBooks. Also, you'll find some tips about handling multi-currency and adding foreign accounts.

• Turn on and use multicurrency
• Set up and track your inventory in QuickBooks Online

Feel free to get back to me if you need further assistance with managing your product and service items. I’ll be more than happy to work with you again. Keep safe!