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info464
Level 1

Subscription discount is not applicable after trial

I started a trial and started with accounting entries then paid for the discounted offer using the same login information but instead of billing the existing company it created a new blank company, is it possible to re-direct the billing to the existing company ? or move the my existing company information to the new one ?

1 Comment 1
MJoy_D
Moderator

Subscription discount is not applicable after trial

Thank you for posting here in the Community, info.

Let me route you to our Product Support Team who can help you get the discounted price.

To check the status of the account, I suggest contacting the QuickBooks Online product support. They have the additional tools that can get into the account in a secure environment and verify if you're still qualified for promotional price. 

You can check this article on how to reach them through email or chat: How and when can I contact Support.

That should get you in the right direction. Let me know how it goes. If you have any additional questions or require further clarification about your account, don't hesitate to leave a comment below. I'm always here to help. Have a great rest of the day.