Let's make sure your desktop app is updated, @AlanR157.
If you accessed TSheets via QuickBooks Online app, let's clear the Windows App's cache to remove its stored data.
Here's how:
- Go to the Help menu on the navigation bar at the top.
- Choose Reset App Data.
- Allow a moment for the process to complete, and then close the app.
- Be sure to right-click the app and Run as Administrator when re-opening.
If resetting the App Data still doesn't make a difference, I suggest uninstalling and reinstalling the program. The steps below will help you accomplish this:
- The method for uninstalling the App varies based on which version of Windows you're using. Refer to the QBO Windows App Help Guide under the How do I uninstall? section.
- Once uninstalled, you'll still need to delete the locally stored settings.
- Look for the QuickBooks folder. If you see a Roaming folder instead, open it first. Right-click and Delete the QuickBooks folder.
- Using the guide in Step 1, under the How do I install the app? section, re-install the QBO app based on the instructions for your version of Windows.
However, if you are using a separate app, make sure it is up-to-date and also try to uninstall and reinstall it.
Additionally, I've also added articles about integrating sheets into QBO, timesheets management, and other relevant matters.
If you still have questions about , you can reply on the thread or create a new one.
