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logicologyventur
Level 1

The billing amount has suddenly increased over three times this month. There is no email communication from Intuit regarding any impending hike in the subscription fees.

If anyone else has faced this issue, please suggest how to go ahead. A 3x hike is difficult to budget for, more so with no prior intimation.
5 Comments 5
Fiat Lux - ASIA
Level 15

The billing amount has suddenly increased over three times this month. There is no email communication from Intuit regarding any impending hike in the subscription fees.

How much is your bill now? INR 1,059 ++ or > 3150 ?

MaryLandT
Moderator

The billing amount has suddenly increased over three times this month. There is no email communication from Intuit regarding any impending hike in the subscription fees.

Let's check why your billing amount has increased multiple times this month, logicologyventur.

 

We haven't received a note about a price increase. The latest we had was last August 1, 2021. Check out this link for more details: 2021 QuickBooks Online Pricing Update.

 

Your current subscription rate is dependent upon its original rate and any discounts offered at the time your subscription began. We can go to the Account & Billing Subscription page to see the details of it.

 

Here's how:

 

  1. Go to the Gear icon.
  2. Select Accounts and Settings.
  3. On the left panel, click the Billing & Subscription tab.
  4. Look for the View Payment History link and click it.

 

Also, if your rate seems higher than you expected, here are some scenarios that could explain why.

 

  • Tax/GST is added to the base subscription price.
  • You had promotional discounts that have now expired, and your subscription now bills at the regular price.
  • You recently upgraded from Simple Start to Essentials, or from Essentials to Plus.

 

You can find more details about this through this link: Understand your QuickBooks Online subscription rate.

 

You may also contact our QuickBooks Live Team. They can pull up your account and check your subscription.

 

Here's how:

 

  1. Go to the Help menu at the upper right.
  2. Select Contact Us.
  3. Enter your concern.
  4. Click Let’s talk.
  5. Choose Start a chat. and type in your contact info.

 

Visit our QBO Help Article page to learn more about running your business in your account.

 

You can leave a comment below if you need anything else about your billing amounts. I'll be right here to provide the information that you need.

logicologyventur
Level 1

The billing amount has suddenly increased over three times this month. There is no email communication from Intuit regarding any impending hike in the subscription fees.

Yes, it's INR 1059 + taxes now.

Until last month it was INR 412.. essentially just a change from 5000/ year lump sum to monthly payments.

When I had first registered, I had an introductory offer of INR 1500/ year. After the first year was over, I had to renew at INR 5000/ year which was completely acceptable given that the discount was clearly specified in the beginning. Last year, Intuit changed the billing from annual to monthly but the overall amount remained the same.

This current hike in subscription charges has not been communicated at all.

 

logicologyventur
Level 1

The billing amount has suddenly increased over three times this month. There is no email communication from Intuit regarding any impending hike in the subscription fees.

I'm sorry if I sound rude but it appears you haven't understood what the issue is or you simply don't want to acknowledge the issue here.

I don't need any tutorials on how to check the billing details and other stuff.

My question is fairly straight forward - The subscription fees have suddenly increased and there has been no communication from Intuit. This is nothing but deceiving the customers.

 

Also, I don't understand how you mark the issue as auto solved without a go ahead from the customer who raised the issue in first place. Surely not the support expected from an organization like Intuit.

Fiat Lux - ASIA
Level 15

The billing amount has suddenly increased over three times this month. There is no email communication from Intuit regarding any impending hike in the subscription fees.

Afaik, they no longer offer annual renewal and you will have to use the current monthly rate to renew. You can open a new blank QBO account with the discounted rate as another option.

https://quickbooks.grsm.io/India

 

Then utilize the Copy tool to duplicate data before canceling your old account.

https://rewindio.grsm.io/copy

 

Otherwise, time to switch to another accounting app and you may purchase a 3rd party conversion service.