Let me provide some information about the subscription rate, halakaldas.
Your current subscription rate is dependent upon its original rate and any discounts offered at the time your subscription began. We can go to the Account & Billing Subscription page to see the details of it. Let me show you how:
- Go to the Gear icon.
- Select Accounts and Settings.
- On the left panel, click the Billing & Subscription tab.
- Look for the View Payment History link and click it.
Also, if your rate seems higher than you expected, here are some scenarios that could explain why:
- Tax/GST is added to the base subscription price.
- You had promotional discounts that have now expired, and your subscription now bills at the regular price.
- You recently upgraded from Simple Start to Essentials, or from Essentials to Plus.
To learn more about this one, see the Understand your QuickBooks Online subscription rate article. If you want to reach out to our Customer Support Team, you may send a message via chat. They'll pull up your account in a secure environment and assist you with your concern. Here's how:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Start a chat. and type in your contact info.
Visit our QBO Help Article page to learn more about running your business in your account.
The Community will always have your back if you need anything else in QBO. Assistance is just one click away. Have a great weekend.
