Unable to process your request at this time. Please sign out and try later. If the issue persists, please contact support and reference this message.(Error code:-81832)

Glad to have you in the Community space, @utechbizsol.

I’m here to help and get you back in running your business. Can you share with me the steps or actions you did before getting the error? This way, I can provide you with the best fix. Any additional information is much appreciated.

Nevertheless, if you’re referring to downgrading your subscription, you’ll want to ensure there are features available in your current plan. Connected to a third-party app can cause this error too.

To get around this, I recommend turning off these features and disconnect your third-party app temporarily. You can also see this article for more details and guidelines: Upgrade or downgrade your QuickBooks Online subscription.

In case you need to learn some tips and tricks in better managing your QuickBooks Online (QBO) account, visit our Help articles page for reference. There, you can read some of our articles that can guide you in your future tasks.

You can always get back to me whenever you have other concerns and clarifications. I’ll be around to help you. Have a good one and keep safe.

Pls help, cannot renew my subscription 

Hi there, @Dr Broadway.

I'm here to help you renew your subscription to QuickBooks Online (QBO). First, I'd like to know if you're still within the year after your subscription was discontinued? If yes, you can still log in to your QBO and add your card details to resubscribe.
 

However, if it's more than a year that you've been unsubscribed to QBO. You may need to re-subscribe to QBO as a new company. 

To know more details about your concern, you can check out this article: How to resubscribe or reactivate QuickBooks Online. In this article, you will be guided on how to update your card information.

I'll be here if you have other questions. Let me know in the comment section. Take care.

QBO tech support, I have exactly the error message, i.e. (Error code:-81832).

I have an active account with monthly payment. I now want to switch my subscription from monthly payment to yearly payment, and this is the error message that pops up. Please help.

Good day, agritix-acc. I'd like to ensure you're able to switch your billing subscription from monthly to yearly payment in QuickBooks Online.

Unable to update your billing information in QuickBooks are usually the result of outdated or corrupt cache files in your web browser. Not to worry, you can clear them in just a few easy steps.

We can press the F5 key on your keyboard to refresh the page. If you're getting the same result, we can do some of the basic troubleshooting steps by accessing your account in a private window.

Here's how:

• Google Chrome: Press CTRL + Shift + N.
• Safari: Press Command + Shift + N.
• Mozilla Firefox: Press CTRL + Shift + P.

Once signed in, go back to your Account and Settings page and switch it from there. If it rectifies the issue, go back to your main browser and clear its cache to remove the browser's history. You may also try accessing your account using another supported browser. Even if this article is for QuickBooks Online US, the same requirements can be applied to your India account.

However, if you're still unable to switch your payment schedule, I'd suggest getting in touch with our QuickBooks Online Support to have this investigated. Here's how to connect with us:

1. Go to https://help.quickbooks.intuit.com/en_IN/contact.
2. Choose QuickBooks Online.
3. On the Contact Us page, click a topic.
4. Click on the Start a Message button.
   

I recommend visiting this link: Account Management. These will provide links on how to manage your QuickBooks Online account, income, expenses, inventory, and running reports.

Let me know how it goes by leaving a reply below. I need to make sure you're able to switch billing schedules in QuickBooks. I'll be around to help if you need further assistance.

81624

Thanks for joining this discussion, @1231 4607 2518 414,

If you're getting the same error message as the other users in this thread, I highly recommend trying out the suggested troubleshooting steps share by my colleagues. Issues like this are most likely affected by the large data in the browser.

However, if you already tried everything and still experiencing the same hitch, I can direct you to the right team who can check your account. We have a dedicated team for customer service who can check on system issues in the program. Here's how to contact our India Support:

1. Go to the Help menu then select Contact us.
2. Enter the keyword Account Management and Billing in the What can we help you with? box.
3. Press Let's talk.
4. On the next screen, scroll down to the Choose a way to connect with us section.
5. Choose Chat to initiate a discussion with a live agent.
   
6. When using the messaging option, make sure to enable pop-up windows. The chat box will appear at the bottom right section of your monitor, and an agent will be with you after filling in the information needed. 

Provide the details to our representative so they can check on everything for you.

I'll be right here if you need further assistance with anything in QuickBooks. Have a nice day!