We can perform some troubleshooting steps to get this sorted out, ameergroupimtiaz.
A simple cache-related issue can cause an error message while subscribing. You'll want to isolate this by using an incognito or private browser. Here's how:
- Google Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari (new versions): Command + Shift + N
These windows don't use the existing webpage cache data, which is perfect to rule out any issues related to this. After logging in to your account, re-subscribe to QuickBooks Online (QBO) again. When you've successfully done it, go back to the regular browser and clear the cache. Then, close any opened browser windows to complete the process. We can also try using another supported browser since it works.
Also, there might be other reasons why you encountered the error message. Check out the details under the Troubleshooting section from the Update billing, payment, and subscription info in QuickBooks Online article. Once the error is fixed, try to re-subscribe and make sure the billing information is updated. See the Renew my account subscription article for the steps and details.
If the same thing happens, I'd suggest contacting our Customer Support Team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:
- Go to the Help menu at the upper right.
- Select Contact Us.
- Enter your concern.
- Click Let’s talk.
- Choose Start a chat. and type in your contact info.
Visit our Help Article page to learn more about running your business in your account.
I'd like to know how you get on after performing the steps or after reaching out to our support, as I want to ensure this is resolved for you. Just reply to this post and I'll get back to you. Take care always.
