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Vanessa47
Level 1
posted
‎December 11, 2024 08:41 AM
last updated ‎December 11, 2024 8:41 AM

Uploading PDF receipts from Google Drive gives error. Incognito mode and cache clearing did not fix issue.

When uploading a PDF reciepts from Google Drive, Quickbooks will appear to download PDF, process it... and shoes it in the list of items to match/review. But when you try to match the receipt and error pops up about the file time. I tried using Icongnito Mode and Clearning my cache/cookies this did NOT resolve the issue.
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1 Comment 1
JaeAnnC
QuickBooks Team
QuickBooks Team
‎December 11, 2024 10:39 AM

Uploading PDF receipts from Google Drive gives error. Incognito mode and cache clearing did not fix issue.

I'll be sure to put you in touch with our best help available to resolve your issue about matching uploaded receipts in QuickBooks Online (QBO), @Vanessa47.

 

We appreciate the proactive steps you've taken to resolve the issue. To ensure the problem is addressed thoroughly, I recommend contacting our customer support team. They have access to the necessary tools to delve deeper into the matter and walk you through the resolution.

 

Here's how:

 

Go to Help and select Contact Us.
Enter your concern and click Continue.
Choose between Chat with us or Have us call you.

 

In addition, it's advisable to perform monthly reconciliations for your bank accounts in QBO to ensure they correspond to your actual bank statements.

 

The Community space is always available around the clock whenever you need further guidance uploading and matching receipts in QBO. We'll be glad to extend our help anytime. Be safe and well.

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