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We are having problems connecting Quickbooks to HSBC Hong Kong accounts. The system does not work and there is no response on the matter.

1 Comment
QuickBooks Team

Let’s resolve the error you’ve encountered to connect you...

Let’s resolve the error you’ve encountered to connect your HSBC successfully, Trial User Confused.

There’s an ongoing issue with HSBC Hong Kong. Our subscribers encounter this error "Something unexpected happened and we couldn't connect to your bank" message when trying to connect or refresh the connection to pull up new transactions.

Our Product Engineering team is still working on fixing the connection between the bank and QuickBooks.

For the meantime, you can add your transactions from the bank by downloading them from your online banking account, then importing it to your QBO account. 

Check this article for more information: Manually upload transactions into QuickBooks Online.

To constantly receive an update about this, you can be added to the email list by reaching out to our Product Support Team. Then, let them add you to Investigation No. 35252.

Here’s how to reach them:

  1. From your homepage, go to the Help icon to connect to a live support agent. 
  2. Click on Start a chat button to provide some details about this concern.
  3. After adding your account information, tick on the Submit button to start chatting with them 

Thank you for your patience while we're still working on it. Let me know if there's anything else that I can help with your account by leaving a comment below. Take care and enjoy the rest of the week.