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finance105
Level 1

When I click to subscribe to Quickbooks it is giving the following error. I've tried to clear the cache and open anonymous window. Shows the same error Error code:-81594

 
6 Comments 6
Fiat Lux - ASIA
Level 15

When I click to subscribe to Quickbooks it is giving the following error. I've tried to clear the cache and open anonymous window. Shows the same error Error code:-81594

Where is your company located?

Rea_M
QuickBooks Team

When I click to subscribe to Quickbooks it is giving the following error. I've tried to clear the cache and open anonymous window. Shows the same error Error code:-81594

I appreciate you for performing some troubleshooting steps to remove the error message you encountered when subscribing to QuickBooks Online (QBO), @finance105.

 

The error code 81594 usually appears when you'll be re-subscribing to QBO and the system detects that the address is incorrect. Let's go to the Account and Setting page to update your company address. This way, you can start managing your business and monitor its progress.

  1. Go to the Gear icon.
  2. Select Account and Settings.
  3. Go to the Company tab.
  4. Click anywhere in the Address section.
  5. Update your Company address and all the needed information.
  6. Select Save, then Done.

 

I've attached screenshots below for your reference.

1.PNG 2.PNG

 

Once done, go to the Billing & Subscription tab, then select the Subscribe button. For the detailed steps, kindly refer to this article: How to resubscribe or reactivate QuickBooks Online.

 

You can easily update your credit card info, upgrade your subscription, or make other changes to your account through the Billing & Subscription tab. To learn more about it, kindly refer to this article: Update your billing and subscription information.

 

Please let me know if you have other concerns. I'm just around to help.

finance105
Level 1

When I click to subscribe to Quickbooks it is giving the following error. I've tried to clear the cache and open anonymous window. Shows the same error Error code:-81594

I did the procedure of adding the address (before there was no address) and it didn't solve the problem. The same problem continues. I think it is an internal problem. This occurs when I try to subscribe by clicking on the 70% discount button. My card was declined once, I solved the problem and I want to subscribe.

 

Fiat Lux - ASIA
Level 15

When I click to subscribe to Quickbooks it is giving the following error. I've tried to clear the cache and open anonymous window. Shows the same error Error code:-81594

I noticed 70% off for 3 months or 50% off for 6 months are only applicable for QBO US version.

https://quickbooks.grsm.io/US

https://quickbooks.grsm.io/us-promo

 

Try open one of the links on your private/incognito browser.

finance105
Level 1

When I click to subscribe to Quickbooks it is giving the following error. I've tried to clear the cache and open anonymous window. Shows the same error Error code:-81594

I already have the account created. I go through that link, the button appears for 70% discount, but when I click to subscribe the same error appears: Something's not quite right
Unable to process your request at this time. Please sign out and try again later. If the issue persists, please contact support and reference this message. (Error code: -81594)

MaryLurleenM
Moderator

When I click to subscribe to Quickbooks it is giving the following error. I've tried to clear the cache and open anonymous window. Shows the same error Error code:-81594

Hello there, finance105,

 

Since you're still getting the same error despite following the steps provided by my colleague @Rea_M, I recommend contacting our QuickBooks support.

 

They'll be able to pull up your account and check what's causing the error. Here's how:

  1. On your QuickBooks Online, click the Help icon.
  2. Click Contact us.
  3. Enter unable to subscribe, then click Let's talk.

Please know that we're here if you need anything else.